Process Maturity

Partner-style business relationships need to pass through maturing process towards optimizing outcomes. Types of processes, the investments being made in services the infrastructure and the level of communication, trust and understanding that exists between our organization and client's company all influence the quality, results and outcomes of the process. Our maturity process is adapted and flexible not static, developing in scale, scope and framework as the relationship evolves and business results need to be maximized.

Our quality standards have derived from the service levels and performance engagement to the client. Following service attributes define our qualitative framework:

• Service availability and timeliness
• Follow-the-sun availability
• Promptitude and responsiveness in emergencies
• Estimated vs experienced cost
• Delivery to expected quality
• Accuracy of advise
• Testing and bug fixes
• Minimization of downtime

Process maturity is effective when it improves costs, efficiency and productivity in a total quality control approach. Customer satisfaction and improved value are the basis of our mature delivery model based on CMMi Level 3 framework and ISO 9001:2000 certified.